To start the returning process for your order, please enter your email address and the order number below.


How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

What items are returnable?

You can return your items within 7 days of receipt of your shipment.

  • They must be in original condition
  • For clothing, unwashed and unworn
  • Free of fragrance, smoke or odor and stains
  • Original tags must be attached

 What items are not returnable?

  • Clearance items (the word "clearance" is stated in the title and description)
  • Quinceanera gowns
  • Wedding gowns

Are there any charges for return/exchange?

  • 15% restocking fee
  • Original shipping charges are non-refundable
  • Customer is responsible for the charges of the return shipping
  • There are no refunds. Only store credit or exchanges.

What happens next?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
  • Depending on your return, you will receive an email for store credit or an exchange will be processed.