To start the return process for your order, please enter your email address or phone number and the order number below.

How do I make a return?

 • Enter your order number and email address in the fields above and click Start
 • Follow the instructions and select the items you want to return
 • If the RMA is approved, you will get a confirmation email with the shipping guidelines (this may take up to 24 hours)

Conditions to return?

 • You can return your items within 7 days of receipt of your shipment.
 • Items must be in original condition
 • Unwashed and unworn
 • Free of fragrance, smoke or odor and stains
 • Original tags must be attached

 

What items are not returnable?

 • Clearance items (the word "clearance" is stated in the title and/or description)
 • Quinceanera gowns
 • Wedding gowns
 • Andrea & Leo Couture dresses

Are there any charges for return/exchange?

 • 15% restocking fee
 • Original shipping charges are non-refundable
 • Customer is responsible for the charges of the return shipping
 • There are no refunds. We only issue store credit or exchanges on returns.

What happens next once I've submitted an RMA?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
  • Depending on your return, you will receive an email for store credit or an exchange will be processed.