How do I return?

• Enter your order number and email address in the fields above and click Start
• Follow the instructions and select the items you want to return
• You will get a confirmation email with the shipping guidelines once the return request is approved

What items are returnable?

You can return your items within 7 days of receipt of your shipment.

• They must be in original condition
• For clothing, unwashed and unworn
• Free of fragrance, smoke or odor and stains
• Original tags must be attached

 What items are not returnable?

• Clearance items (the word "clearance" is stated in the title and/or description)
• Quinceanera gowns
• Wedding gowns

Are there any charges for return/exchange?

• 15% restocking fee
• Original shipping charges are non-refundable
• Customer is responsible for the charges of the return shipping
• There are no refunds. Only store credit or exchanges.

What happens next?

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
• Depending on your return, you will receive an email for store credit or an exchange will be processed.