To start your return, please enter the order number provided to you at the time of purchase and in your confirmation email, and the email address you provided during your purchase.
Common Return Questions
What items are returnable?
- Within 7 days of receipt of your shipment
- In original condition
- Unwashed and Unworn
- Free of fragrance, smoke or odor
What items are not returnable?
- Clearance items
- Quinceanera / Cinderella gowns
- Wedding gowns
Are there any charges for return?
- 15% restocking fee
- Original shipping charges is non-refundable
- Customer is responsible for return shipping charges
How do I return?
- Enter your order number and email address in the fields above and click Start a Return
- Follow the screen instructions and select the items you want to return
- You will get a confirmation email with shipping guidelines
- RMA number must be issued before any returns are made
What happens next?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- Depending on your return, you will receive an email for store credit or an exchange will be processed.
Still have questions? Email us at firstname.lastname@example.org with your full name, order number and we will get back to you shortly.