To start the return process for your order, please enter your email address or phone number and the order number below.
• Enter your order number and email address in the fields above and click Start
• Follow the instructions and select the items you want to return
• If the RMA is approved, you will get a confirmation email with the shipping guidelines (this may take up to 24 hours)
• You can return your items within 7 days of receipt of your shipment.
• Items must be in original condition
• Unwashed and unworn
• Free of fragrance, smoke or odor and stains
• Original tags must be attached
• Clearance items (the word "clearance" is stated in the title and/or description)
• Quinceanera gowns
• Wedding gowns
• Andrea & Leo Couture dresses
• 15% restocking fee
• Original shipping charges are non-refundable
• Customer is responsible for the charges of the return shipping
• There are no refunds. We only issue store credit or exchanges on returns.